ACCOUNT CANCELLATION/ DELETION
Our customers can cancel their account whenever with no earlier sign. The customer is under no commitment, and thusly abrogation can be directed whenever through the customer account page. When your solicitation has been gotten, we will cancel your account and will tell you as quickly as time permits this has been finished. If you don't mind be careful that, in the event that we have disabled your account in any way, shape or form, you will never again be a part and will be not able to sign into your account. On the off chance that you need to enable your account if you don't mind request by notifying us through email.
On the off chance that the products have been dispatched or conveyed, yet you have adjusted your perspective, it would be ideal if you give composed notification through email(firstname.lastname@example.org) disclose your desire to restore the things to www.spicebazar.uk within timespan of 14 working days of receipt.
If the item being offered for return is something that deteriorates quickly, has a short expiry date or is frozen food, you are not entitled to this cancelation period. The word "perishable food and drink" describes such non-refundable goods.
For wellbeing and cleanliness reasons, the accompanying things fixed for security reasons will be considered as utilized whenever opened up: individual prepping items for example hair adornments and styling items, shavers, waxing packs, rotating brushes and so on, will along these lines be not able to be returned if not in their unique unused condition.
Cancelation shall only be approved after written consent of the consumer. We will ask you to return the goods to our warehouse as soon as possible after the cancellation. During the cancelation time the customer has a obligation to take care of the goods.
You will return the product at your own cost to our address below, unless we have shipped the item to you in error or if the item is defective or damaged. In those situations we are going to bear the risk of return.
EAST WEST PRODUCTS LTD (Trading as SPICEBAZAR.UK)
110, Cranbrook Road,
If you think any of the perishable products under quality being damaged or provided, please contact our Customer Service team on email@example.com a picture of the attached product. If the picture you sent shows that the product is defective or low standard, we will compensate you the cost of the product by checking the same without arranging the collection for the same if necessary.
Remember that the shipping costs are non-refundable. All canceled orders will only be reimbursed for the full item price, as the invoice will not refund or cancel any service charge or shipping fee applied.
GUIDELINES TO CANCEL THE ORDER FOR CUSTOMERS
- Customers are entitled to a 14-day period of cooling off on all goods sold by www.spicebazar.uk that are not deemed to be perishable or personal hygiene products as set out above. This will occur within 14 working days (Saturday, Sunday and Public holidays are not counted as working days) after receiving the package.
- Customers will not have to pay any fees to cancel the order, but would be responsible for the costs of returning the products.
- You should notify us in written communication of your cancelation. Please address the cancelation or return of the product with our customer service team; staff may recommend alternative ways to solve your problem. However we will cancel your order or accept the returned product as requested if you want to continue.
- The items must be returned to our address 110 Cranbrook Road, Ilford, IG1 4LZ at your own expense in their original condition (unless we shipped the item to you in error or the item is faulty or defective), as soon as possible after you have terminated the contract.
- If you do not return the goods or return them at our expense, we reserve the right to impose a charge not exceeding our direct costs of recovering the goods.
- If you have cancelled your order or returned some product to our warehouse, please let us know in the contact information above, so that we can process the refund to your account. Refunds will indeed be made within 3-5 working days, following delivery of the product at our warehouse.
- Please have a note that the shipping costs are non-refundable. All cancelled orders will only be reimbursed for the full item price because the invoice will not reimburse or cancel any service fee or delivery charge that is added.
TERMS & CONDITIONS ABOUT CANCELLATION OF THE ORDER:
- Customer shall pay the shipping charge to return the goods to our warehouse.
- Customer shall be responsible for returning the products to our warehouse.
- It is the duty of the customer to send the product back in a suitable package for the shipment to meet us in good condition.
- Customer is entirely responsible until the good goes into our Wearhouse. The charges will be deducted against the refund for any damages during return.
RESPONSIBILITIES Of CUSTOMER:
We advise customers to open their package as soon as they get it. All fresh vegetables should be kept in a fridge and any frozen items should be placed in a freezer upon delivery. If you are not pleased with any item, please contact our Customer Service Team by e-mailing or calling our customer service team within 24 hours of receiving the parcel.
- Please notice that a photo evidence is needed for further quality issues.
- Consumers are expected to register for approval of the shipment.